Returns & Exchanges
Unopened products can be returned within 30 days. We keep the process simple and transparent.
30 Days
Return unopened items within 30 days of delivery.
Free Exchanges
Swap for a different color or prescription at no extra cost.
5–7 Days
Refunds processed within a week of receiving your return.
Conditions
How to Return
Contact us
Email [email protected] with your order number and the items you'd like to return. We'll respond with an RMA number and instructions within 24 hours.
Pack your return
Place unopened items in secure packaging. Include the RMA number and a copy of your order confirmation.
Ship it back
US orders receive a prepaid return label. International orders ship to the address in your RMA instructions.
Receive your refund
Once we receive and inspect the return, we'll process your refund. Funds appear on your original payment method within 5–7 business days.
Exchanges
Need a different color, style, or prescription? Free exchanges on unopened lenses within 30 days. Contact support and we'll arrange a prepaid return label (US) and ship your replacement once we receive the return. Any price difference will be invoiced or refunded.
Damaged or Incorrect Items
If something arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Include photos and your order number. We'll arrange a free replacement or full refund including shipping costs.
Refunds
Original Payment
Store Credit
Returns FAQ
Ready to Start a Return?
Email us your order number and we'll walk you through it.
Start a Return